Monthly ITsec Leadership Quotes and Articles: December 2010 and Happy New Year

• ITSM Professor's Creating a Metrics Program.
• CTO/CIO Perspectives' One CIO’s “lessons learned” in managing others.
• ITSM Portal's The Twelve Days of ITIL, which I completely assume not putting in my previous article.
• CNET's DeepTech's It's time to embrace software's auto-update era, underlining the need for regular, automated updates of software, much like my free-software-accustomed vision.
• ITBusinessEdge's Don't Forget: Service Desk There to Serve Customers, so obvious that people forget it.