- ITSM Professor's Creating a Metrics Program.
- CTO/CIO Perspectives' One CIO’s “lessons learned” in managing others.
- ITSM Portal's The Twelve Days of ITIL, which I completely assume not putting in my previous article.
- CNET's DeepTech's It's time to embrace software's auto-update era, underlining the need for regular, automated updates of software, much like my free-software-accustomed vision.
- ITBusinessEdge's Don't Forget: Service Desk There to Serve Customers, so obvious that people forget it.
Tuesday, January 4, 2011
Posted by Christophe Pradier at 1/04/2011 10:21:00 PM